Oracle
vacanciesineu.com
Job Description
Build customer relationships that deliver real value. Are you an experienced people manager in Customer Success? Do you have extensive experience in SaaS solutions? Your business insights and smooth communication can help us power customer innovation.
Oracle is a technology leader changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies worldwide. We work with customers to understand their business goals and match their needs to Oracle solutions. We seek a Customer Success Manager to develop client relationships, drive customer success, and grow our support revenue.
What you will do
As a CSM manager in the UK and Ireland you will be responsible for driving the operating model within your team successfully and ensuring the achievement of key deliverables within your team, related to Contract Base Growth, Customer Health and Adoption.
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Lead, mentor, and coach a team of CSMs to achieve individual and team goals.
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Develop and implement strategies to drive customer success, satisfaction, and retention.
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Collaborate with sales, CSS, and product teams to ensure a seamless customer experience.
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Analyse data and feedback on customers to identify trends and drive continuous improvement.
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Serve as a point of escalation for customer issues and provide timely resolution.
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Drive adoption and expansion of Oracle products and services within the customer base.
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Track and report on key performance metrics and KPIs to senior leadership.
What we will offer you
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A competitive salary with exciting benefits
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Flexible and remote working
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Learning and development opportunities to advance your career
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An Employee Assistance Program to support your mental health
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Employee resource groups that nurture our diverse communities
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Core benefits such as medical, life insurance, and access to retirement planning
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An inclusive culture that celebrates what makes you unique
At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to build the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re encouraged to go beyond what’s been done before.
https://www.oracle.com/corporate/careers/diversity-inclusion/
Career Level – M3
Responsibilities
Drive operational performance goals and will be responsible for achieving quarterly targets in terms of renewal rates to maximize revenue and minimize cancellations. Build team, improve internal processes and systems to achieve operational performance that meets or exceeds goals. Establish and measure group goals and team performance against specific target objectives. Participate in strategic and tactical planning for the division. Builds on going customer relationships to drive renewals, maximize timely renewals and up sell to the client. Drives client issue resolution by bringing the appropriate resources in to assist or escalating to VP.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
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